Member Stories
We’re always listening. Every member makes us a stronger organization. We focus on your needs when you open an account and continue to help you achieve what matters most to you during your lifetime relationship with us. Read how TTCU is making a difference in our members’ lives. Follow our Member Stories on Facebook with the #MemberStories
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"I immediately felt taken care of. I appreciate your [Morgan] professionalism and caring manner. The way you handled this case took me from a very escalated place to a smooth resolution"
Michael C., Main Office Risk Management Team, April 2020
“I went through the TTCU drive-thru at Rivergate, which was extremely busy, and the staff there were doing such an amazing job with an awesome attitude! ”
Brian D., Rivergate Branch, April 2020 during Coronavirus Pandemic
“I want to thank Trish, who always is willing to help and goes the extra mile to help me. She is a professional with smarts and kindness for members.”
Eileen H., Bellevue Branch, April 2020
“I just wanted to tell you how wonderful Highway 70 in Bellevue is. First of all Trish and Sherry have been credit union employees since located on White Bridge Road. Trish and Sherry have ALWAYS been so helpful and nice to me. Now there are two new girls [Lisa and Barbara] that work in Bellevue that are just as polite and helpful. Good bunch of ladies at Highway 70!”
Glenda B., Bellevue Branch, April 2020
“There is a lady named Kayla at the Gallatin Branch that went above and beyond to make this experience and even with the virus going on she still went about the normal to make me and my daughter feel that it will be ok and we will get you financed. …I want to let you guys know that if all branches are like the one in Gallatin then you guys have something very special. …Again, thank you all TTCU and especially Kayla at the Gallatin Branch for just being friendly and most of all a caring bank!”
TTCU Member, Gallatin Branch, March 2020 during Coronavirus Pandemic
“Amberlyn was very sweet and patient explaining my options [ to me when trying to send money to my daughter who lost everything in a house fire].”
Carrie T., Main Branch, March 2020
“Thank you to the TTCU Member Service team, during these times of uncertainty, it is nice to hear caring and compassionate voices”
TTCU Member, Main Branch, March 2020 during Coronavirus Pandemic
“I would like to take this opportunity to tell you about one of your employees who have always gone out of her way to provide exceptional customer care. Each time through the years I have called CUCORP to ask multiple questions I have had the pleasure of talking to Barbara Weaver. She has always been very patient with me regarding my inquiries, has always called back promptly when I have left a message and has always taken good care of me. …As you can tell I can't say enough nice things about Barbara Weaver. She is a fine representation for your credit union.”
Elizabeth B., Main Branch, December 2019
I want everyone to know how happy I am with the Rivergate Branch staff. I appreciate their kindness and patience towards me and was so touched with the compassion received during my debit card compromise.
Freda S., Rivergate Branch, February 2019
I have been with them for years and they continue to be top-notch in customer service and are always willing to help me. I love the small company feel. They call me by name.
Denise G., Main Branch, December 2018
As a member since 1984, I can attest to the value of TTCU. My experience with all personnel indicates they are always professional, friendly, efficient, and accommodating. They almost seem like family.
Lana P., White Bridge Road Branch, March 2017
I absolutely love my relationship with the TTCU. Holly Lile is an exceptional relationship manager and has provided outstanding customer service and guidance since I began my membership. Her honesty, attention to detail, responsiveness and care for members is beyond excellent. Quite frankly I don't think I have ever had any banking relationship that has been so personal and caring. TTCU will continue to get all of my business!
Sherri N., Main Branch, March 2017
Cookeville branch is always welcoming and friendly. They offer to help and make suggestions of financial services when it is in my best interest! I enjoy doing business there!
Melanie W., Cookeville Branch, March 2017
TTCU has made me a believer in credit unions. I have been a member for over 13 years and have never regretted not being with a "regular" bank. Our financial needs are well taken care of and the member service is unsurpassed.
Karina S., Knoxville Branch, February 2017
I recommend our credit union to all of my friends, especially when talking about planning for retirement. I have dealt with Bethel Coleman, Financial Advisor, for several years and have been pleased with the service. Also, White Bridge Road branch staff are very knowledgeable answering questions and directing me to the appropriate person as needed.
Carman G., White Bridge Road Branch, February 2017
I enjoy having a savings account at TTCU. I started one for my son as well and he is now working and putting half of his earnings in his savings account each week. He enjoys being able to see his savings
increase regularly, and I appreciate that his youth account allows him to possibly win money if he is consistently saving.
Terrie L., Main Branch, November 2016
I worked in a maintenance setting for 45 years before retiring. You learn that when machines are working great, you don't mess with them. This machine (TTCU) is running great.
Ronnie R., Rivergate Branch, September 2016