Coronavirus (COVID-19) Response
UPDATE: January 8, 2021
UPDATE: Our Gallatin Branch is scheduled to re-open Tuesday, January 12, 2021, operating in a Drive-Thru Only capacity, until further notice. Please check back for updates.
We have received confirmation of a positive COVID-19 test at our Gallatin Branch. Upon receiving this confirmation, we took the necessary safety precautions and notified our employees. We are following recommended CDC safety guidelines and procedures. Our Gallatin Branch will be closed for the remainder of the day, January 8, 2021.
For a list of alternate locations, please visit https://www.ttcu.org/locations-and-hours
UPDATE: December 31, 2020
Second Stimulus Check: The US Treasury has begun issuing payments this week. Some members will see automatic stimulus deposits as early as January 4, 2021. Members are encouraged to use online banking or telephone banking to monitor accounts and watch for stimulus payments. For more information specific to how stimulus checks are being dispersed, please see this article from the Internal Revenue Service: https://www.irs.gov/newsroom/treasury-and-irs-begin-delivering-second-round-of-economic-impact-payments-to-millions-of-americans
Check the status of your payment, please visit: https://www.irs.gov/coronavirus/get-my-payment
UPDATE: November 30, 2020
We have received confirmation of a positive COVID-19 test at our Morristown Branch. Upon receiving this confirmation, we took the necessary safety precautions and notified our employees. We are following recommended CDC safety guidelines and procedures.
The Morristown Branch is currently operating in a DRIVE-THRU ONLY capacity until further notice. Please check back for updates. For a list of alternate locations, please visit https://www.ttcu.org/locations-and-hours
UPDATE: November 25, 2020
We have received confirmation that an employee at our Gallatin Branch has tested positive for COVID-19. Immediately upon receiving this confirmation we closed our branch and notified our employees. We are also following all CDC recommended sanitation and cleaning procedures.
The affected employee remains in quarantine, we are supporting them, and we wish them all the best in their recovery. The Gallatin Branch is currently closed today, Wednesday, November 25, 2020, and will be closed Friday, November 27, 2020, for deep cleaning and is scheduled to reopen Monday, November 30, 2020. Please check back for updates. For a list of alternate locations, please visit https://www.ttcu.org/locations-and-hours
UPDATE: October 16, 2020
We have received confirmation that another employee at our Cool Springs Branch has tested positive for COVID-19. Immediately upon receiving this confirmation we closed our branch for deep cleaning and notified our employees. We are also following all CDC recommended sanitation and cleaning procedures.
The affected employee remains in quarantine, we are supporting them, and we wish them all the best in their recovery. The Cool Springs Branch will be closed until further notice beginning today, Tuesday, October 13, 2020, and will reopen as soon as possible. Please check back for updates. For a list of alternate locations, please visit https://www.ttcu.org/locations-and-hours
UPDATE: Our Cool Springs Branch is scheduled to re-open its lobby on Tuesday, October 20, 2020, for normal business hours. The safety and well-being of our employees, members, and community will always be our top priority, and we are continuing to follow the guidelines set forth by the CDC and state and local entities for proper cleaning and safety protocols. We look forward to serving you and thank you for your patience!
UPDATE: August 28, 2020
We have received confirmation that an employee at our Cool Springs Branch has tested positive for COVID-19. Immediately upon receiving this confirmation we closed our branch and notified our employees. We are also following all CDC recommended sanitation and cleaning procedures.
The affected employee remains in quarantine, we are supporting them, and we wish them all the best in their recovery. The Cool Springs Branch is currently closed today, Friday, August 14, 2020 for deep cleaning and will reopen as soon as possible. Please check back for updates. For a list of alternate locations, please visit https://www.ttcu.org/locations-and-hours
UPDATE: Our Cool Springs Branch will reopen on Monday, August 17, 2020, serving members through drive-thru services only. Members that need in-branch service for loan or deposit services will be able to make an appointment by calling the branch directly at (615) 771-3560.
UPDATE: For the safety and health of our members and staff, Cools Springs Branch will remain drive-thru only until further notice. Thank you for your patience and support during this time.
UPDATE: Our Cool Springs Branch lobby is now open!
UPDATE: May 14, 2020
We have been closely monitoring the response to the COVID-19 pandemic and have created a plan to move forward with credit union operations. Beginning Monday, May 18, 2020 all TTCU locations will resume lobby operations during normal business hours. Social distancing measures will be in place including limiting the total number of people at each location to help ensure the health of both our members and our employees. We will also be implementing visual reminders for social distancing including floor markers placed 6 feet apart as well as directional markers to help navigate traffic within the building following proper protocol. Plexiglass screen guards have been installed at all teller locations and in offices. Employees must strictly adhere to social distancing standards and wear masks when social distancing is not possible.
A TTCU employee will monitor lobby occupancy, if maximum occupancy is reached, the overflow of members will need to wait outside or in their vehicles until the branch can be entered safely. Location and drive-thru hours will remain the same.
The safety and well-being of our members, employees, and communities will always be one of our top priorities and we will continue to monitor changes through this pandemic. We appreciate your patience as we strive to serve you in the safest way possible during this time.
Bank From the Comfort Of Home
Out of caution, we encourage our members to practice social distancing and conduct transactions through the convenient options listed below:
- Download & Use the TTCU Mobile App
- Give us a call at 800-622-2535
- Email us at memberservices@ttcu.org
- Access Online Banking and Apply for Loans, Accounts, and Membership at ttcu.org
- Stay up-to-date with the latest news by following us on Facebook and Twitter @TNCreditUnion
Avoid COVID-19 Scams
Scammers are experts at frequently shifting tactics and changing their messages to catch their victims off guard. This is especially true as they take advantage of anxieties related to the Coronavirus.